Graco Inc.

   

Job Title:   Technical Informational Specialist(3967
11 / 30 / 2012
Day Shift
Rogers
MN
Full Time
 

JOB DESCRIPTION:

Proven Quality. Leading Technology.

What are you looking for in your career?

• Global Organization
• Career Advancement, Development, and Training
• Great Culture and Benefits
• Industry Leader
• Innovation and Collaboration


Graco Inc. has been named one of the Top Workplaces in Minnesota for a third year in a row by the Minneapolis Star Tribune newspaper, ranking tenth in the Large Publicly Held Companies category!

Come be a part of a winning and reputable tradition at Graco Inc!

Job Purpose:
To provide repair, troubleshooting, minor application assistance and other technical information on Graco products to meet our customers requirements and increase customer satisfaction.


Essential Duties:
•Develop product knowledge in all product lines in order to provide technical support to all field personnel on the servicing of Graco products.
•Establish sound troubleshooting and repair knowledge on all assigned equipment. Be prepared to provide trouble shooting and repair assistance by telephone to Graco end users, distributors and Graco field personnel.
•Provide limited application assistance on equipment.
•Monitor and report any product defects to the Product Service Managers, Quality and Engineering departments as soon possible.
•Remain the focal point for communication to the field and other pertinent Graco personnel on the product problems, actions, and resolution.
•Each specialist will have the responsibility for knowing and following all ISO procedures related to their jobs.
•Construct a complete reference library that will enable you to provide fast and accurate information to the customer.
•Be prepared to assist in product modifications and system requirements with customers, Product Managers, Marketing, Product Development, and Engineering groups.
•Establish sound product and system troubleshooting skills on all Graco equipment new and old.
•Attend information gathering and dissemination meetings to support and assist in resolving product problems with other support groups.
•Attend new and old product training seminars to increase product troubleshooting skills, application knowledge, and product awareness to maintain technical expertise.
•Conduct product-training classes to the work group covering both the technical and application aspects of the product.
•Handle Customer Service inquiries and duties as required.
•Provide reliable decision making information at the time a decision is required (develop and maintain a sound and practical sense of urgency).
•Establish and maintain a professional, responsive working relationship and rapport with all Graco distributors and all other departments within Graco.
•Travel to the field as required, to establish reliable service feedback, perform technical training and technical product support as required. Some weekend travel and work will be required.
•Other duties as assigned. 


JOB REQUIREMENTS:

Position Requirements:
•Two year Technical Degree or equivalent experience which will be evaluated by the hiring supervisor.
•Two years of Graco product knowledge experience or equivalent experience in a similar field.
•Product development (Lab), product service, sales, or related Graco’s products knowledge is a plus.
•Excellent communication, presentation, and interpersonal skills.
•Strong PC and data entry skills.
•Willingness to travel 15% of the time or as required.
 
Desirable Qualifications:
•Demonstrate ability to communicate effectively with all organizational levels.
•Training experience.
•Electronics.
•Service department experience.
•Customer Service experience.
•Quality background.
•Spanish Language Skills

 Launch your career with Graco!

Graco offers attractive compensation, benefits, and opportunities for both professional development and career progression. Graco’s comprehensive benefits include medical, dental, stock purchase plan, 401(k) and tuition reimbursement.

Our expectations are high. That's why we are always looking to hire the brightest and the best!
 
For more information or to submit your resume for consideration, go to www.graco.com, click on “About Graco” then “Careers” and apply online. 

All applicants must submit an on-line application to the specific job to be considered. 

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