Booth Attendant

Wetumpka, AL

Description:

3pm-11;30pm or when needed

Job Overview:

The Booth Attendant administers expedient Casino valet services and guest service through organization, documentation, and the use of manual and computerized valet systems.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Projects a positive image
Greets and acknowledges all guests upon arrival and departure
Enters proper data into the Valet parking system (CVPS) accurately and efficiently
Processes vehicle keys according to company guidelines
Obtains keys from attendants, documents, and places keys on ‘key board’ in the appropriate location
Ensures documentation of all vehicles is in correct format and completed by the valet attendants
Places employee/vehicle information in a manual format and/or computerized system
Ensures time between key issuance and vehicle return are within established time standards
Calculates parking charges and collects fees from guests
Facilitates Bell and Valet team member requests
Assists on the front drive and/or parking and retrieving vehicles as needed
Keeps valet area clean and properly supplied
Calculates fees for electric scooters and fees from guests as required
Executes required guest service standards to make guests feel welcome and important
Resolves guest issues and disputes
Disseminates information to guests regarding the property, hotel, promotions, etc.
Reduces claims by strict adherence to departmental policies & procedures

Performs other duties as assigned

Requirements:

Job Requirements: (please ensure you meet the listed requirements prior to applying)

High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Outgoing, friendly, helpful personality and a positive attitude- required

Good writing and verbal communication skills required a skills test will be administered and candidate must achieve at least 70% skills pass rate- required
Experience in customer relations- preferred
Must successfully pass job interview, including a guest service audition
Successfully meet the standards set by an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude
Must be able to lift and carry up to fifty (50) pounds
Must have and maintain valid state-issued operator driver’s license
Must be able to successfully pass a MVR (motor vehicle report) check
Any DUI conviction within the last three (3) years will disqualify any applicant
Good writing and verbal communication skills necessary
Must be able to stand, walk, or run for entire shift
Must be able to run to retrieve vehicles and run to valet booth after parking vehicles during the entire shift
Must be able to endure outside elements/conditions – heat, cold, wind, rain, etc.
Must be able to work effectively in a fast paced, high volume environment
Must be able to operate standard office equipment – phones, computers, etc.
Must be in good physical condition and able to pass a physical fitness test if administered
Must have willingness and ability to work in a smoke/secondary smoke environment
Willing to work odd and irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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