Banquets Captain

Montgomery, AL

Description:

SHIFT: 6am-4:30pm (Shift subject to change based on business needs)

Job Overview:

The Captain is responsible for providing friendly and efficient service of food and beverage items to all guests.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

Possess knowledge of fine dining cuisines including French and Continental as well as table-side service
Possess knowledge of wine and wine pairings
Reports to work station as scheduled in proper uniform and ready to work
Completes all side-work as directed by supervisor
Keeps work area neat, clean and free of safety hazards
Coordinates all orders in advance in order to avoid making any partial deliveries
Consolidates all deliveries to ensure that hot food is maintained and delivered hot, and that all cold items are delivered cold
Serves drinks efficiently in the proper glass with the proper garnish
Greets Guests appropriately at their room and execute room sets as needed based upon items ordered
Verifies orders with guests
Checks back with guests to ensure they are enjoying their meal and determines if they have any other needs
Presents check for tender and thanks guests for their order
Ensures trays and carts are removed from the hotel hallways and elevator bays
Reads and retains all pertinent information regarding daily promotions, food and beverage specials, property promotions, station assignments and scheduled entertainment from disseminated pre-shift information

Assumes special projects as needed at the direction of the immediate supervisor
Other duties & responsibilities as assigned

Requirements:

Job Requirements: (please ensure you meet the listed requirements prior to applying)

High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Two (2) years previous experience as a server- preferred
Must be able to perform basic math skills
Ability to read and write English; Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
Must successfully pass job interview, including a guest service audition
Must be able to respond to visual and audible cues
Must be able to lift and carry 40 pounds
Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments and have flexibility to work in an ever-changing environment
Must possess a high level of maturity, dependability, and punctuality
Must successfully complete Responsible Vendor Alcoholic Beverage Service, and TIPS training
Must successfully complete ServeSafe Sanitation training
Willing to work odd and irregular hours
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment

NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES

On-line applications are accepted at http://www.windcreekhospitality.com/Careers. For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

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