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Job Title: HR Business Partner
Full Time
Job Description:
Delivers superior internal and external guest service the Pinnacle Way by ensuring every interaction includes our Six Core Service Standards (Look sharp, smile and greet the guest; Be friendly, polite and use courteous language; Provide especially timely and knowledgeable service and then some; Always find solutions to guests’ problems; Use the guest’s name when appropriate; Thank the guest and invite him or her back.); and work harmoniously with fellow team members.


Serves as the initial point of advice, problem resolution, and facilitation in the areas of employee relations, performance management, employee discipline, benefit administration, compensation and training; advises both team member and management regarding policies and procedures; researches, identifies and analyzes specific concerns and makes appropriate recommendations to management and team members


Monitors and assesses the day-to-day process activities of the assigned client group(s); provides consultation, training and direction as appropriate in the application of processes and procedures and in the compliance with established service guarantees and best practices.


Handles employee complaints and follows through on disciplinary actions; ensures compliance with policies and relevant laws, rules and regulations; independently interprets and applies decisions to the application of non-routine or unusual situations.


Provides, coordinates and oversees in-service and general training of team members; develops and delivers curriculum as appropriate.


Advises team members and management staff regarding pay, benefits and personnel issues which include FMLA and leave policies, compliance with ADA and other related regulations and policies; and assists with administering benefits.

Recommends changes to policies and procedure; establishes organizes and oversees the maintenance of personnel records, ensuring accuracy, completeness and confidentiality; participate in decision-making with the management team.


Ensures HR support and coverage on all shifts as needed



Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field Human Resources Administration


Performs related duties and responsibilities as required.  

Job Requirements:
Knowledge of management, supervisory, leadership methods and principles.


Knowledge of relevant Federal, state and local laws, rules, regulations, codes and/or statutes


Knowledge of principles and applications of human resources management and employee relations


Knowledge of computer models and statistical techniques and relevant computer hardware and software applications


Knowledge of basic accounting and payroll and modern office processes and procedures


Ability to communicate effectively verbally and in writing.


Ability to ensure team engagement to meet goals and objectives and develop goals and objectives for assigned areas.


Ability to partner with all levels of leadership within your assigned group.

Ability to establish excellent working relationships with Business partners and Team members


Ability to work independently on a wide variety of special projects

 These skills and abilities are typically acquired through a Bachelor's degree in Business Administration, Human Resources or related field and 3-5 years of experience in human resources or a closely related field.  Experience can be substituted in lieu of education 

Ability to maintain all Regulatory licenses within assigned state of employment

Must successfully pass background check

Must successfully pass an alcohol and drug screening


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